Terms of service

1. Who we are

These terms are an agreement between you and Silk Creative Labs LLC, a California limited liability company(“we”, “us”, “our”). Scanlight is a brand of Silk Creative Labs LLC, not a separate company. Our mailing address is 2108 N St #14571, Sacramento, CA 95816.

2. What the service is

Scanlight generates QR codes and, on paid plans, operates redirects for dynamic codes. It is not a link shortener sold as such, an advertising network, or a hosting service for the content a code points at.

3. Static and dynamic codes are different products

A static code encodes your destination directly. It is generated in your browser, does not route through us, and continues to function independently of this service, this agreement, or our continued existence. Nothing in these terms can disable a static code you have already downloaded, because there is no mechanism by which we could.

A dynamic code encodes a short link we operate. It functions only while this service operates and your account is in good standing. If your subscription ends, the code continues working for the grace period published on our pricing page, after which it displays a neutral notice. We will never redirect your codes to advertising or to any destination you did not choose.

4. Accounts

You are responsible for the security of your account and for all activity under it. You must provide an email address you control, and you must be legally capable of entering into this agreement.

5. Acceptable use

You must not point a dynamic code at anything the Acceptable Use Policy prohibits, such as phishing, malware or unlawful content, or create a code intending to switch it to such a destination later. You must not use the service to attempt unauthorised access to any system, to get around rate limits or plan limits, or in any way that degrades it for others. We check destinations when they are set and periodically afterwards, and may quarantine a code whose destination fails those checks: it then shows a neutral warning instead of forwarding, and you can appeal. The Acceptable Use Policy forms part of these terms.

6. Subscriptions and billing

Paid plans are billed through Stripe in advance, at the start of each monthly or yearly period, at the price shown before purchase. Subscriptions renew automatically for the same period at the same price until you cancel. You may cancel at any time in your account, without contacting us, or by emailing support@scanlight.org. Cancellation takes effect at the end of the period you have already paid for. We do not give prorated refunds for the rest of that period, except where we charged you by mistake, where we end the service or cannot start it, or where the law requires a refund.

If a payment fails, your plan carries on while Stripe retries it. If it still is not paid, the subscription ends and your account moves to the free plan. When a subscription ends, for any reason, your dynamic codes keep working normally for 30 days after the end of the period you paid for, and then show a neutral notice that the code is no longer active. Your codes, their destinations and your daily scan totals are kept for 365 days, as set out in the Privacy Policy, so that resubscribing restores everything.

7. Plan limits

Each plan carries stated limits on dynamic codes, campaigns and monthly scans. Exceeding the scan allowance pauses analytics recording; it does not stop redirects, because a printed code that stopped working over a quota would be unacceptable. Static code generation is unlimited on every plan including free.

8. Availability

The service is provided on a commercially reasonable efforts basis, with no guaranteed uptime. We recognise that dynamic codes are printed on physical objects and design the redirect accordingly, but we do not offer a service level agreement. If uninterrupted availability is essential to you, use static codes, which depend on nothing.

9. Your data

Handling of personal data is described in the Privacy Policy. You may delete your account at any time from your account settings, which removes your personal data, campaigns and scan analytics on the schedule described there. Dynamic codes are not deleted, because they may still be printed somewhere: they show a neutral notice instead.

10. Intellectual property

The service, its content and its interface remain our property. The QR codes you make, and the reports and scan analytics for your codes, are yours to use freely.

11. Liability

The service is provided “as is”. To the maximum extent permitted by law we exclude implied warranties, and our aggregate liability is limited to the amount you paid in the twelve months preceding the claim. We are not liable for indirect or consequential loss, including lost business or scans not recorded. Nothing here limits liability that cannot lawfully be limited.

12. Changes

We may update these terms. Material changes will be notified by email to account holders at least 14 days before they take effect. Continued use after that constitutes acceptance.

13. Governing law and venue

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service is heard in the state or federal courts located in Los Angeles County, California, unless the law where you live gives you the right to be heard elsewhere. Either of us may always bring a claim in small claims court. Nothing here deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

14. Contact

Silk Creative Labs LLC, 2108 N St #14571, Sacramento, CA 95816.
support@scanlight.org · all contact routes